Pega Delivery Manager

Job Purpose

Join Digital FastForward Inc., an energetic and forward-thinking consulting and advisory firm revolutionizing the way business and technology leaders transform bold strategies into real, measurable results through the power of AI and Intelligent Automation.

Our mission is clear and ambitious: To help clients unlock over $1 billion in value over the next decade through Intelligent Automation and AI-driven solutions.

We are obsessed with helping clients maximize the value of their enterprise AI and Intelligent Automation software investments, delivering consistent and impactful outcomes.

Our team collaborates closely with executives and leaders who have adopted Pega as their go-to enterprise platform for AI and Intelligent Automation. We primarily partner with leaders across insurance, financial services, and healthcare industries, delivering strategies and solutions tailored to their unique challenges and opportunities. Whether you bring experience in these areas or are eager to develop it, this opportunity could be an ideal fit for you.

You will love it here if you:

• Flourish in a dynamic, inclusive, and forward-thinking environment.
• Thrive in a fast-paced, agile environment, leading cross-functional teams to deliver high-impact client solutions.
• Are passionate about delivery excellence, ensuring teams meet scope, timeline, and quality expectations.
• Have strong leadership and collaboration skills, working closely with Scrum Leads, Product Managers, and technical teams to drive successful project execution.
• Are proactive in problem-solving, identifying risks early and driving resolution strategies.
• Believe in fostering teamwork, creating a collaborative and transparent work environment.

You'll love coming to work every day if you Get, Want, and have the Capacity to do:

• Ensuring successful delivery across multiple projects in a portfolio, balancing business priorities, team velocity, and client expectations.
• Driving collaboration between business and technical stakeholders, ensuring alignment between strategic goals and execution.
• Proactively managing risks and dependencies that impact project timelines, escalating and resolving blockers efficiently.
• Tracking and optimizing key delivery metrics, such as sprint velocity, defect resolution time, and milestone completion rates.
• Maintaining consistent client engagement and satisfaction, ensuring that the engagement helps drive client confidence throughout the project lifecycle.

In this role, you’ll be accountable to hit the following numbers each week:

• Maintain an average Client Confidence score of 8 or higher (on a scale of 1 to 10)
• Maintain an average weekly Project Health Score of 8+ (on a scale of 1–10)

Strong applicants will have the following qualifications:

• Experience delivering Pega-based projects, including Pega platform implementation, process automation, and artificial intelligence.
• 7–10 years of experience leading software delivery, project management, or agile execution in a technology or consulting environment.
• Proven experience managing multiple projects simultaneously, balancing competing priorities effectively.
• Strong understanding of agile methodologies (Scrum, SAFe, Kanban, etc.), with experience working alongside Scrum Leads and agile teams.
• Demonstrated ability with managing client relationships, aligning expectations, resolving conflicts, and ensuring satisfaction.
• Experience leading cross-functional teams, including Product Managers, Solution Architects, and Developers.
• Strong risk management and problem-solving skills, with a proactive approach to issue resolution.
• Excellent communication and stakeholder management skills, with the ability to engage both technical and business audiences.
• Proficiency in project management tools (e.g., Jira, Confluence, Smartsheet, MS Project).
• Agile or project management certifications (CSM, PMP, SAFe, PMI-ACP) are a plus

Requirements:

• U.S. Citizenship or Green Card Required